Refund & Cancellation Policy
_Last updated: 2026-05-03_
At Wind Air Duct Cleaning, we hold our craftsmanship to the highest standards and ensure that our clients across Parkville, MO, and its surrounding areas, including Weatherby Lake, Platte Woods, Lake Waukomis, and Houston Lake, receive the finest service. Our policies are crafted with care to provide clarity and fairness to our esteemed clientele.
Cancellation Notice
Scheduled Appointments
We understand that life’s ebbs and flows may necessitate changes in your schedule. To ensure that we can accommodate all of our clients efficiently, we kindly request that any cancellations be communicated to us at least 48 hours prior to your scheduled appointment. Such consideration allows us to offer your appointed time to another client in need.
Short Notice Cancellations
In circumstances where cancellations occur within 48 hours of the scheduled service, we reserve the right to charge a cancellation fee of 25% of the quoted service price. This fee accounts for the allocation of our skilled technicians and preparation of equipment reserved specifically for your service.
Partial Refunds
Deposits
For services that require a deposit, kindly note that deposits are partially refundable. Should you choose to cancel after the 48-hour notice period, 50% of the deposit will be retained to offset the resources committed to your booking.
Completed Services
In the rare event that you are not entirely satisfied post-service, we offer a reconsideration process whereby a partial refund may be issued. This is contingent upon our assessment and any corrective actions undertaken by our team.
Weather Delays
Safety First
The safety of our clients and technicians at Wind Air Duct Cleaning is paramount. Inclement weather may occasionally necessitate rescheduling of appointments. Should this occur, we shall promptly notify you of the delay and coordinate a new appointment time that is convenient.
Rescheduling
In cases where severe weather interferes with our services, we assure you that all rescheduling will be executed without any additional charges or penalties to you.
Unhappiness Guarantees
Quality Assurance
Our bespoke services are a testament to our dedication. If for any reason you find our service less than exceptional, please inform us within 14 days of the service date. We pledge to promptly address any concerns, which may include a complimentary follow-up service or partial refund, depending on the nature of the issue.
Client Feedback
We invite and value feedback that allows us to elevate our service standards. Any expressions of dissatisfaction will be handled with the utmost care and confidentiality, ensuring your experience with Wind Air Duct Cleaning is both satisfying and enriching.
Contact Information
Should you need to cancel or reschedule an appointment, or discuss a previous service, our courteous team is available to assist. Please reach out via phone or email during our business hours. We are committed to resolving any inquiries with grace and efficiency.
Parkville Office
- Phone: (555) 123-4567 - Email: [email protected]
By adhering to these guidelines, Wind Air Duct Cleaning aims to maintain the trust and satisfaction of our valued Parkville community. Your patronage is highly valued, and we are here to ensure a seamless, pleasant experience every time.